Return & Refund

At Milevale, we want you to be happy with your purchase. If your shoes are not right for you, you may return eligible items in accordance with the policy below.

1. RETURN WINDOW

You may request a return within 14 days of delivery.

To be eligible for a return, the item must meet all of the following requirements:

· Be unworn and in new, resalable condition;

· Be free from damage, stains, odors, or signs of wear;

· Include the original shoe box and packaging where applicable;

· Include any original tags, accessories, or other items supplied with the product.

We reserve the right to refuse returns that do not meet these requirements.

2. ITEMS THAT CANNOT BE RETURNED

The following items are generally not eligible for return:

· Final sale items;

· Items marked as non-returnable at the time of purchase;

· Items that have been worn, damaged, washed, altered, or otherwise used;

· Items returned without required original packaging where such packaging is necessary to protect the product.

If an item arrives damaged or defective, please contact us before returning it so we can assist you.

3. HOW TO REQUEST A RETURN

To start a return, please contact us at [service@milevale.com].

Please provide your order number and the item(s) you wish to return.

Once your return request is approved, we will provide return instructions.

Please do not send items to an address other than the one provided by Milevale for your return.

4. RETURN SHIPPING

Unless otherwise stated, return shipping costs are the responsibility of the customer.

If the return is due to an incorrect, damaged, or defective item sent by Milevale, please contact us before returning the item. We will review the issue and, where appropriate, provide a return shipping solution.

We recommend using a shipping method that provides tracking. Milevale is not responsible for returns that are lost or damaged while being shipped back to us when the customer arranges the return.

Please send your return package to this address:

Address: Unit 1801, Building B, Shimao Century Business Plaza, No. 11 Minjiang East Road, Changshu City, Jiangsu Province, 215500, China

Phone Number: +86 15151693466

5. REFUNDS

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 7 business days after your return has been processed for the refund to appear in your account. Your bank or payment provider may require additional time to post the refund.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

6. EXCHANGES

Milevale does not currently offer direct exchanges.

If you need a different size, color, or style, you may return the eligible item for a refund and place a new order for the desired item.

7. DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [service@milevale.com] as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue.

We will review the situation and provide an appropriate resolution, which may include a replacement, refund, or other remedy.